Shipping policy

SHIPPING

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information. Alternatively, you can download the shop app for iOS or Android to receive your shipping updates.

How fast is the shipping & fulfillment?

2 business days for fulfilment time which means Orders are fulfilled within 2 business days but shipped within 5-10 following business days. 

For Lingerie, Swimwear and Sleepwear/Loungewear Only

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple of days for processing. Our shipping policy ensures that your product reaches you in a timely manner. While delivery times may vary based on location and customs checks, we strive to deliver your product within 5-10 business days. Please note that while some orders may arrive sooner, the delivery time can be extended due to customs processes. Rest assured, we are committed to providing a fast and efficient delivery experience, ensuring that your sweet and playful lingerie arrives as swiftly as possible.

We also advise you to download the shop app available on both iOS and Android platforms where you can live track your order and enjoy a seamless checkout. .

 

Backorders (Out of Stock)

In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 1- 2 weeks following business days. Note: Orders are fulfilled within 2 business days depending on the product. Order to arrive takes usually around 5 - 10 business days for international delivery. 

 

How much is the shipping?

We offer Free Shipping in the USA and Canada at the moment when you purchase for over USD $100 or CAD $100 you get free shipping. We ship worldwide where an international flat rate is charged depending on the location as it varies.

Customs duties & taxes?

Shipments outside of the USA and Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You will be responsible for these fees.  This might include tax, and shipping costs as it varies depending on the location. Any fees are paid to the appropriate customs agency by the end customer. After the end customer receives their order, they are required to pay any customs fees.

Do you ship Internationally?

Yes, We ship to the United States and Canada and Internationally as well limited to a few countries that we do not sell to. The country that we don't sell or ship our products because of legal restrictions or shipping carrier limitations. We don’t ship to the following destinations:  

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea       

What if my order is lost in the mail?

For packages lost in transit, all lost-in-mail claims must be submitted to  info@allurepassion.com no later than 30 Calendar Days after the estimated delivery date.

We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try to locate the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

 

My order shows it's been returned to sender, what is going on?! 

If the tracking information was correctly delivered to you but was unclaimed, shipments that go unclaimed are returned to the warehouse.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

 

PAYMENT

I forgot to use a discount code on my order 

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

How do I enter a discount code? 

To claim your discount, you have to subscribe to our mailing list by providing your email address, or also when you browse through products our system will automatically detect and offer you a 10% discount code.

 How do I cancel my order? 

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Why was my order cancelled? 

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.

 

 

For Jewelleries

 

SHIPPING

We typically ship all orders within 2-4 business days.

For other jewelry items like  custom personalized necklaces, message card necklaces, and acrylic plaques


HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA or Netherlands factories. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA: 2-5 days (Excluding Sundays)
  • Canada: 5-10 business days
  • UK, most of EU (Shipped from Amsterdam): 3-7 business days 
    • During busy periods some EU orders can take up to 30 days to be updated by the local carrier.
  • Australia, New Zealand: 8-20 business days
  • Rest of the World: 5-20 business days 

Jewelry items such as ready made necklaces, rings, earrings, and bracelets is as follows: Due to varying locations and customs checks, shipping may take 7-14 days. However, we prioritize faster shipping to ensure efficient delivery.

 

I DIDN'T RECEIVE MY ORDER

Please email us: at info@allurepassion.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

In addition to our normal remakes policy - which covers circumstances such as items that failed QA - we also offer package protection (PP) 

Package Protection (PP) is an extension to our remakes policy, which also covers the allowance of a remake under the following circumstances: The item is marked as delivered on tracking, but you did not receive it.

Typically, remake requests under this circumstance without PP would be denied.

In addition, the following limitations apply:

  • PP covers a single replacement, not a refund.
  • Package Protection terms and discretion.

The following terms apply for package protection:

  • Earliest claim time is 2 business days after tracking shows delivered (to allow for carriers who occasionally mislabel shipments)
  • The latest claim time is 15 days from the date delivered.


CAN I PAY EXTRA TO GET MY ITEM QUICKER?

All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order.

If fees are charged by customs, they are payable by the recipient.

 

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

Our facility starts production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact us at info@allurepassion.com to check if changes or cancellations are possible, and give the reason you wish to cancel.

 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without requesting a return. Items sent back to us without first requesting a return will not be accepted.

 

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance at info@allurepassion.com explaining your reasons for wanting to return it. We offer a 30-day returns policy from the date of purchase.

Please note, that personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping is non-refundable.

 

Trying to reach us?

If you have any questions or need support about an order or our products, send us an email at info@allurepassion.com