Politique de remboursement

Return

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

The return address is set by default to the supplier facility. Unclaimed returns get donated to charity after 30 days. Shipping and handling charges are non-refundable.

 

Wrong Address

Address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Order returned by the customer

To start a return, you can contact us at info@allurepassion.com

Items sent back to us without first requesting a return will not be accepted. We do not refund orders for buyer’s remorse. 

As all products are custom-made, we don't accept returns for buyer's remorse, meaning that if a customer just doesn't like the product or has ordered the incorrect size, it wouldn't be possible to receive a refund or an exchange by returning it.

You can always contact us for any return questions at info@allurepassion.com

 

• Shipping and handling charges are non-refundable.
• All sale items and final sale items are FINAL and cannot be returned or exchanged.

 

Size Exchange

Wrongly ordered sizes won’t be eligible for refunds from our side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Allure Passion reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 30 days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

For Jewelry

About returns and exchanges